Enter the Duet Washer Diagnostic Mode and check for error codes.
WHIRLPOOL DUET WASHING MACHINE CRACK
Try leaving the door open a crack when the washer is not in use and make sure to use the Clean Washer cycle from time to time. Hoverer, the clean washer cycle is there for a reason! Your washer can get extremely nasty inside in places you can't see. Whirlpool has made big improvements with the new Duet washers to reduce odors with an improved venting system.
If it is then you may want to try a different detergent. Run a Duet Washer Quick Diagnostic Test and make sure that the washer is mechanically working correctly. Try leaving the door open a crack when the washer is not in use and make sure to use the Clean washer cycle from time to time. Your washer can get extremely nasty inside in places you can't see.
If all that checks out your probably safe to replace the washer's shocks. Unplug the washer and remove the back panel to check the tub shocks. If there is movement you may need a new inner wash drum. Sometimes the three point support that suspends the inner drum inside the outer drum can crack. Press down on the inner drum and feel for a popping movement (The inner drum support may be broken… this is bad) Try rotating the drum a few degrees and try several times… the inner and outer drums should move together as a unit. (Read the users manual) If it is off balance empty or the all towel load went off balance move to step #3. Does the washer go out of balance EMPTY during a Duet Washer Quick Diagnostic Test? No => What if you have a heavy load of like items (all towels) on a short normal cycle? If it can balance an all towel load, your problem is probably load related. Make sure your Duet washer is on solid footing… can you rock the washer by pressing on one of the corners.(adjust the washer legs). 
the best way is to narrow your problem down… is it leaking all the time, even when the washer is off? (valve or water supply) or only when the washer is running? (hose, drain pump, door boot / bellows) Visually inspect the washer for the source of the leak… be careful of moving parts that may remove your parts! Duet Washer Vibration However, a leak can come from many of the washer's parts. The most common cause of a Duet washer leaking is a hole in the washers door boot / bellows.
Check the Duet Motor and motor control unit ( Duet Motor Check). Check the Duet water valves ( Duet Washer Valve Check). Then reconnect the hoses to your washer and do a Duet Washer Quick Diagnostic Test. if your fill hoses have a flood stop check valve turn the water off, disconnect the hoses and run a little water into a bucket. Check the Duet door lock ( Duet Door Lock Check). then with the washer unplugged reach down and pull a small ring on the top of the door lock to manually open the door lock. You can manually unlock the washer by removing the top (remove screws on the back of the top panel and slide the top panel back to lift off. Attempt a Duet Washer Quick Diagnostic Test => Washer will not do a Duet Washer Quick Diagnostic Test. If the washer is out of warranty but sill fairly new you may want to try contacting Whirlpool. It is also a very difficult and expensive repair. This is a fairly common problem with front load washing machines. If you are hearing an even grinding noise coming from the back of the washer, you may have a bad main bearing. Try manually turning the washer's inner drum and listen for anything that may be stuck between the washer's inner and outer tubs. Does The Washer Have Power? => No Look at "Duet washer wont turn on" (one up). 
Check the power supply at the wall with some other device.Attempt a Duet Washer Quick Diagnostic Test.Unplug the washer for 30 seconds to attempt to reset the Duet washer control.Troubleshooting Common Duet Washer Problems Duet Washer Won't Turn On
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